Terms, Privacy, Refunds

Terms of Service

By purchasing or using ZOZX LLC services, you agree to these terms.

• Scope: Work is based on the agreed scope. Extra requests may require a new quote.
• Client responsibilities: You provide necessary assets/content and timely feedback to avoid delays.
• Delivery: Timelines are estimates and depend on scope and client response times.
• Payment: Projects may require a deposit and milestone payments as agreed.
• Ownership: After full payment, you own delivered work files unless otherwise stated.
• Third-party services: Hosting, domains, plugins, and paid tools are billed separately by providers.

Privacy Policy

We collect only what’s necessary to communicate and deliver services.

• Data collected: name, email, and project details you send us.
• Use: communication, quoting, project delivery, and support.
• Sharing: we do not sell your data. We share only if required for delivery (e.g., hosting setup) or legal reasons.
• Security: we take reasonable steps to protect information, but no method is 100% secure.
• Contact: request data access/deletion by emailing support@zozx.gg.

Refund & Cancellation Policy

Because services involve time and labor, refunds depend on project stage.

• Before work starts: full refund (minus non-refundable processing fees, if any).
• After work starts: partial refund may apply based on completed milestones and time spent.
• Delivered work: once final deliverables are provided, refunds are generally not available.
• Cancellations: you can cancel anytime; we’ll invoice for completed work to date.
• Delays: prolonged client inactivity may pause timelines; we will coordinate next steps by email.

ZOZX LLC provides professional services and best-practice guidance. We do not guarantee specific business outcomes (e.g., revenue, rankings, or conversion rate changes).